At Beckham Hotel Collection, we strive to ensure your complete satisfaction with our products. Please read our refund and returns policy carefully.
1. Return Eligibility
1.1 Time Frame
Our refund and returns policy is valid for 30 days from the date of purchase. After 30 days, we cannot offer a full refund or exchange.
1.2 Condition of Items
To be eligible for a return, your item must be unused and in the same condition as received. It must be in its original packaging.
1.3 Non-Returnable Items
Certain items are exempt from returns, including:
- Gift cards
- Personalized or custom-made items
- Clearance or final sale items
- Items marked as non-returnable at the time of purchase
2. Return Process
2.1 Proof of Purchase
A receipt or proof of purchase is required for all returns.
2.2 Return Address
Please do not return items to the manufacturer. Contact our customer service team for the correct return address.
3. Refund Conditions
3.1 Partial Refunds
In certain situations, only partial refunds may be granted:
- Items not in original condition, damaged, or missing parts (not due to our error)
- Items returned more than 30 days after delivery
- Items showing signs of use or wear
3.2 Refund Processing
Once your return is received and inspected, we will notify you via email about the status of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
4. Sale Items
Only regularly priced items are eligible for refunds. Sale items cannot be refunded unless required by law.
5. Exchanges
We only replace items if they are defective or damaged. For exchanges, please contact our customer service team.
6. Gift Returns
6.1 Items Marked as Gifts
If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit for the value of your return.
6.2 Items Not Marked as Gifts
If the item wasn’t marked as a gift, we will send the refund to the original purchaser.
7. Shipping
7.1 Return Shipping Costs
You are responsible for return shipping costs unless the return is due to our error (you received an incorrect or defective item). Shipping costs are non-refundable.
7.2 Shipping Deductions
The cost of return shipping will be deducted from your refund if applicable.
7.3 Shipping Insurance
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee receipt of returned items.
8. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly, which may include replacing the item or providing a full refund including shipping costs.
9. Cancellations
If you wish to cancel an order, please contact us as soon as possible. We can cancel orders that have not yet been shipped. If your order has already been shipped, you will need to follow our return process.
10. Contact Information
For questions related to refunds and returns, please contact our customer service team.